What should I do if the product I receive is damaged?

If you experience any quality issues, please contact through Amazon Buyer–Seller Messaging with a brief description of the issue. Our support team will respond within 24–48 hours and work with you to provide a replacement or appropriate solution.

How to Maintain

Simple tips:

Rinse with water after use; do not soak for extended periods

Dry thoroughly after washing and store in a well-ventilated, dry area

Not dishwasher safe; avoid high heat or prolonged moisture

Do not store in sealed or humid environments

Is the bowl large enough for whisking matcha?

The bowl is designed to provide room for preparing and serving matcha. Its open shape allows the bamboo whisk to move back and forth more freely than it would in a narrow mug or cup.

What material is the whisk made of?

The whisk is made from natural purple bamboo, known for its strength and durability. It features 100 finely crafted prongs designed to create smooth, creamy matcha foam with gentle whisking.

Is this set dishwasher safe?

We recommend hand washing all items. Ceramic pieces should be washed gently, bamboo tools rinsed and air-dried, and the bamboo mat wiped clean to preserve natural materials.