Terms of Service

Last Updated: 12 November 2026

Welcome to PureBrew Living. Our online store brings together tea-brewing tools, tea accessories and tea sets for customers who appreciate the preparation, presentation and enjoyment of tea.

These Terms of Service govern your access to and use of www.smartkitchenbox.com, including browsing product pages, using website features and placing an order.

By visiting our website or purchasing from us, you agree to comply with these terms and the policies referred to in them. Please read them carefully before placing an order.

Nothing in these terms is intended to exclude, restrict or modify any consumer right or guarantee that cannot lawfully be excluded under Australian law.

1. Business Information

The website www.smartkitchenbox.com is operated under the trading name PureBrew Living.

Trading Name: PureBrew Living
Business Address: 14 Webster Street, Kingaroy, QLD 4610, Australia
Customer Service Email: help@smartkitchenbox.com
Website: www.smartkitchenbox.com

In these terms, "PureBrew Living", "we", "us" and "our" refer to the business operating this website. "You" and "your" refer to visitors, customers and other users of the website.

The trading name supplied for this policy is PureBrew Living. Any registered legal entity name, ABN or other applicable business registration details should be added to the website where required.

2. Eligibility and Acceptable Website Use

You may use our website for lawful shopping and browsing purposes.

By using the website, you agree not to:

• Use the website for fraudulent, unlawful or misleading purposes.

• Provide false or deceptive information when placing an order.

• Attempt to gain unauthorised access to our systems, website functions or another person's account.

• Interfere with website security, availability or normal operation.

• Upload or transmit malicious code, harmful software or disruptive material.

• Use automated methods to collect website content without permission, except where permitted by law.

• Copy or commercially exploit website materials without the relevant permission.

We may restrict or suspend access where reasonably necessary to protect our website, customers or business, subject to applicable law.

3. Product Information and Descriptions

We aim to present our tea-brewing tools, accessories and tea sets clearly and accurately.

Individual product listings may include photographs, descriptions, dimensions, quantities, variations, included components and care information. Please review the relevant listing carefully before making a purchase.

When reviewing product information, please keep in mind:

• Photographs are intended to provide a visual representation of the product.

• Screen settings, lighting and photography may affect how colours and visual details appear.

• Product dimensions and quantities should be checked against the information in the specific listing.

• A tea set may include several pieces, and the included components should be confirmed from its product description.

• Materials, care instructions, temperature limits and other technical characteristics should be relied upon only where expressly stated.

We do not make additional claims that a product is made from a particular material, is suitable for a particular type of tea or beverage, is heat-resistant, dishwasher-safe, microwave-safe or suitable for any other specific use unless the relevant claim is expressly supported by the product information.

Nothing in this section permits misleading product descriptions or removes our obligations under the Australian Consumer Law.

4. Product Availability

Products displayed on our website are subject to availability.

We aim to keep product listings current, but an item or variation may occasionally become unavailable because of stock changes, supplier interruptions, listing errors or other operational circumstances.

If we cannot fulfil an order after it has been placed, we will contact you and explain the available options. If payment has been taken for an order that cannot be supplied, we will arrange an appropriate refund in accordance with applicable law.

We do not guarantee that every product or variation will remain available at all times.

5. Orders and Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under the details and prices presented during checkout.

After submission, you may receive an automated order confirmation email. This confirms that we have received your order details but does not necessarily mean that the order has been dispatched.

We may need to contact you to clarify an address, verify order information, resolve a payment issue or discuss product availability.

If we cannot accept or fulfil an order, we will take reasonable steps to notify you. Where payment has already been received, any amount refundable under the circumstances will be returned through the appropriate payment method.

6. Pricing and Currency

Product prices and applicable charges are displayed on our website or during checkout.

Our stated shipping arrangement is:

• Free standard shipping for orders with a merchandise subtotal of US$10 or more.

• US$5.99 standard shipping for orders with a merchandise subtotal below US$10.

The applicable shipping charge should be displayed or otherwise made clear before you complete payment.

Prices, promotions and product availability may change from time to time. Such changes will not retrospectively alter an order that has already been accepted, except where a correction or adjustment is permitted by law and appropriately communicated.

Please check the currency displayed at checkout before placing an order. If your payment provider converts the transaction into another currency, its exchange rate and any applicable fees may affect the amount shown on your statement.

7. Payment

Payment must be completed using one of the payment methods made available during checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by independent payment service providers. Their own terms, security procedures and privacy practices may also apply.

If a payment is declined, reversed or cannot be verified, we may be unable to process the order until the issue is resolved.

8. Shipping and Delivery

We aim to prepare and dispatch orders in accordance with our order-processing procedures and the information made available at checkout.

Delivery arrangements may depend on the delivery address, carrier availability, operational conditions and other circumstances outside our reasonable control.

Please ensure that the delivery details supplied during checkout are accurate and complete. We cannot guarantee successful delivery where an address supplied by the customer is incorrect or incomplete, although we will consider reasonable assistance where an issue arises.

For more information about shipping charges, order preparation and delivery concerns, please refer to our Shipping Policy.

Any delivery estimate shown on the website or provided by a carrier is an estimate unless expressly stated otherwise. This does not remove any legal obligation to supply goods within an agreed or reasonable time.

9. Returns, Refunds and Exchanges

Our Return and Refund Policy explains the voluntary change-of-mind return process and how we handle damaged, faulty, incorrect or incomplete orders.

A voluntary return arrangement is separate from your statutory rights under the Australian Consumer Law.

Where goods fail to meet an applicable consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the nature and seriousness of the failure.

Nothing in these Terms of Service or any other website policy is intended to exclude or restrict rights that cannot lawfully be excluded under Australian law.

10. Promotions and Discount Offers

From time to time, we may offer promotional prices, discount codes or special offers.

Unless the offer states otherwise:

• A discount code must be entered or applied in the manner specified at checkout.

• Some offers may be limited to selected products, order values or promotional periods.

• Promotional offers may not be combined unless expressly permitted.

• Expired or invalid discount codes may not be accepted.

• Material conditions that apply to an offer will be communicated with the promotion.

Promotions will be administered in accordance with applicable Australian consumer and advertising laws.

11. Intellectual Property

Unless otherwise stated, website content—including written descriptions, photographs, graphics, logos, page layouts and other materials—is owned by or licensed to the relevant rights holder.

You may access and use this content for personal, non-commercial browsing and shopping purposes.

You must not reproduce, republish, distribute, modify or commercially exploit website content without prior permission, except where applicable law permits.

Nothing in these terms transfers ownership of intellectual property to you.

12. Third-Party Services and External Links

Our website may use or link to third-party services, such as payment providers, delivery tracking pages, social media platforms or other external websites.

These services are operated independently. We do not control every aspect of their content, availability, security or privacy practices.

Your use of a third-party service may be subject to that provider's own terms and policies. This does not exclude any responsibility PureBrew Living has under applicable law for its own conduct.

13. Website Availability and Changes

We aim to keep our website accessible and functional, but we do not guarantee that it will always be uninterrupted, error-free or available at every time.

Temporary interruptions may occur because of maintenance, software updates, hosting issues, telecommunications problems, security measures or circumstances beyond our reasonable control.

We may update, modify or remove website content or features where reasonably necessary for business, technical or legal reasons.

14. Limitation of Liability

To the extent permitted by law, we are not responsible for loss or damage arising from:

• Your misuse of the website.

• Your failure to provide accurate order or delivery information.

• Unauthorised access to your device or email account outside our reasonable control.

• Interruptions caused by events beyond our reasonable control.

• Your reliance on product uses, materials or care instructions that were not stated or supported in the relevant product listing.

Nothing in this section excludes liability where doing so would be unlawful. In particular, nothing in these terms excludes, restricts or modifies consumer guarantees or other rights under the ACL that cannot lawfully be excluded.

15. Events Beyond Our Reasonable Control

Severe weather, natural disasters, transport disruptions, industrial action, public emergencies, supplier interruptions or major technical failures may affect our ability to operate or fulfil orders.

Where such an event affects an order, we will take reasonable steps to communicate relevant information and address the situation.

This section does not remove any consumer remedy that applies under Australian law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, held and disclosed.

We encourage you to review that policy before submitting personal information through our website.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, business practices, website features or legal obligations.

The current version will be published on www.smartkitchenbox.com with its latest revision date.

Changes will not retrospectively remove rights that have already accrued or alter an existing order contrary to applicable law.

18. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

Any dispute will be dealt with by the courts or tribunals having appropriate jurisdiction, subject to mandatory consumer protections and applicable jurisdictional rules.

19. Contact Information

If you have questions about these terms, an order or our website, please contact:

PureBrew Living
Email: help@smartkitchenbox.com
Website: www.smartkitchenbox.com
Business Address: 14 Webster Street, Kingaroy, QLD 4610, Australia