Shipping Policy

Last Updated: 12 November 2026

At PureBrew Living, we want the experience of ordering tea-brewing tools, accessories and tea sets to be clear and convenient from checkout to delivery.

Whether you are ordering a small brewing accessory or a complete tea set, this policy explains the shipping charges, order preparation process, delivery information and what to do if a parcel is delayed, damaged or appears to be missing.

This Shipping Policy applies to orders placed through www.smartkitchenbox.com.

1. Shipping Charges

We offer the following standard shipping arrangement:

Merchandise Subtotal	Standard Shipping Charge
US$10 or more	Free
Below US$10	US$5.99

The shipping threshold is based on the merchandise subtotal before the shipping charge is added.

Any applicable taxes, discounts or other checkout adjustments will be displayed during the ordering process. The final shipping amount should be visible before you submit payment.

If a promotion or special delivery offer applies to your order, the relevant terms will be shown at checkout or in the promotion details.

2. Order Preparation

After an order is submitted, we begin reviewing the order information and preparing the selected products for dispatch.

The preparation process may involve:

• Confirming the order details and payment status.

• Checking the selected products, quantities and variations.

• Reviewing the components included in a tea set, where applicable.

• Preparing the items for packing.

• Packaging the order for transport.

• Arranging handover to the relevant delivery provider.

We aim to prepare orders carefully, particularly where an order includes multiple pieces or accessories. Processing time may vary depending on order volume, product availability, weekends, public holidays and operational conditions.

This policy does not promise a fixed processing period. If a specific estimate is provided at checkout or in a later order communication, please refer to that information for your order.

3. Delivery Timeframes

Delivery time may depend on several factors, including:

• The destination address.

• The delivery provider and service selected.

• Transport network conditions.

• Weather events and other disruptions.

• Public holidays and peak shopping periods.

• Access to the delivery location.

Any delivery timeframe displayed by a carrier or communicated as an estimate should be treated as an estimate unless expressly confirmed as a guaranteed service.

We will take reasonable steps to fulfil orders within an agreed timeframe or, if no timeframe has been agreed, within a reasonable time as required by applicable law.

4. Delivery Address

Please check your delivery address carefully before completing checkout.

Make sure the information is complete and accurate, including:

• Recipient name.

• Street address and building or unit number, where applicable.

• Suburb, town or city.

• State or territory.

• Postcode.

• Country.

• Any delivery instructions requested by the carrier.

If you notice an error after placing your order, contact us as soon as possible at help@smartkitchenbox.com and include your order number.

We will make reasonable efforts to assist with an address correction before dispatch. Once a parcel has been handed to a delivery provider, changes may be outside our control.

5. Tracking and Delivery Updates

Where tracking information is available, it may be provided by email or through the relevant delivery provider.

Tracking updates are generated by the carrier and may not appear immediately after dispatch. The timing and frequency of updates depend on the carrier's systems and scanning procedures.

If you receive a tracking reference, you can use it to follow your parcel through the carrier's tracking service.

If you have not received expected tracking information or cannot locate an update, contact us with your order number so we can review the available information.

6. Delayed or Missing Parcels

If your parcel appears to be taking longer than expected, we recommend checking the latest tracking information first.

If there is no meaningful update, the tracking status appears inconsistent or the parcel has not arrived within the communicated timeframe, please email help@smartkitchenbox.com.

Include:

• Your order number.

• The delivery address or postcode.

• The tracking reference, if available.

• A short description of the issue.

We will review the information available to us and, where appropriate, make enquiries with the delivery provider.

If a parcel is marked as delivered but cannot be located, please report the issue promptly. We may ask you to check the nominated delivery location or with other people at the address, where appropriate.

This process does not remove any consumer rights that may apply if goods are not delivered.

7. Damaged Items During Delivery

Although we aim to prepare orders carefully, parcels may occasionally be affected during transport.

Please contact us if your order arrives with visible packaging damage or if any tea-brewing tool, accessory or tea set component is damaged.

To help us assess the issue, please provide:

• Your order number.

• A description of the damage.

• Photographs of the parcel and its outer packaging, if available.

• Photographs of the affected product.

Please keep the damaged item and packaging until we have advised whether further inspection is required.

Where an item does not meet an applicable consumer guarantee, we will provide the remedy required by Australian law.

8. Incorrect or Incomplete Orders

If your parcel contains the wrong product, an incorrect quantity or missing components, please contact us at help@smartkitchenbox.com.

Include your order number and explain what you received compared with what you ordered. Photographs of the parcel contents and relevant product labels may help us review the issue.

For tea sets, please identify any missing piece or accessory as clearly as possible.

We will assess the information and explain the next steps. Where we have supplied an incorrect or incomplete order, we will work with you to resolve the matter in accordance with applicable law.

9. Unsuccessful Delivery

Some delivery locations may have access restrictions, limited carrier services or special delivery requirements.

If a carrier cannot complete delivery because the address is inaccessible, incomplete or otherwise unsuitable, it may attempt redelivery, hold the parcel for collection or return it to the sender, depending on its procedures.

Please follow any carrier instructions provided to you.

If a parcel is returned because the delivery address supplied was incorrect or incomplete, contact us so we can review the circumstances and discuss available options. Any additional delivery arrangements will be handled fairly and consistently with applicable consumer law.

10. Order Changes and Cancellation

If you need to change or cancel an order, contact us as soon as possible.

Changes are generally easier to arrange before an order enters packing or dispatch. Once a parcel has been handed to a delivery provider, we may not be able to change the destination, stop the delivery or recall the parcel.

If the order cannot be changed before dispatch, our Return and Refund Policy explains the available options after delivery.

Your statutory rights remain unaffected.

11. International Delivery

International delivery availability, where offered, depends on the destinations and options presented during checkout.

Before placing an international order, please review the delivery destination, shipping charge and any relevant information displayed at checkout.

Import duties, customs charges, taxes or clearance requirements may apply depending on the destination country's laws and the delivery arrangement. Where such charges are not included in the checkout total, they may be assessed by the relevant authority or delivery provider.

We will not represent an international delivery service as available to a destination unless that destination can be selected or otherwise confirmed through our ordering process.

12. Australian Consumer Law

Our shipping practices are subject to the Australian Consumer Law where it applies.

Customers have rights where goods are not supplied within an agreed timeframe or, if no timeframe is agreed, within a reasonable time. Consumer rights may also apply if goods are lost, damaged or otherwise not supplied as required.

Nothing in this Shipping Policy is intended to remove or limit a right or remedy that cannot lawfully be excluded.

13. Contact Us

For shipping questions, tracking enquiries or delivery concerns, please contact:

PureBrew Living
Email: help@smartkitchenbox.com
Website: www.smartkitchenbox.com
Business Address: 14 Webster Street, Kingaroy, QLD 4610, Australia

Please include your order number so we can identify the relevant shipment and assist you more efficiently.