Contact information
Contact Information
PureBrew Living
At PureBrew Living, we believe that a thoughtful shopping experience should be supported by clear and helpful customer service. Whether you are exploring tea-brewing tools, choosing accessories for your daily tea routine or selecting a tea set as a gift, we welcome your questions.
If you need help before placing an order or assistance with a purchase you have already made, our customer service team is available by email.
1. Business Details
Trading Name: PureBrew Living
Website: www.smartkitchenbox.com
Customer Service Email: help@smartkitchenbox.com
Business Address:
14 Webster Street
Kingaroy, QLD 4610
Australia
2. What We Can Help With
You are welcome to contact us about:
Product Information
Questions about the tea-brewing tools, tea accessories and tea sets displayed on our website, including product descriptions, available options and listed product details.
Order Assistance
Help with order confirmations, order references, product selections or changes requested before dispatch.
Shipping and Delivery
Questions about shipping charges, tracking information, delivery progress or parcels that appear delayed or missing.
Returns and Refunds
Assistance with change-of-mind return requests, damaged products, faulty items, incorrect orders and refund enquiries.
Tea Set and Accessory Enquiries
Questions about the components included in a listed tea set or the accessories shown as part of a particular product.
Payment Enquiries
Assistance with payment confirmation, transaction questions or refund processing.
Website Support
Help with website navigation, checkout difficulties or other technical issues affecting your shopping experience.
Privacy Matters
Questions, requests or complaints relating to personal information handled through our website.
3. How to Contact Us
For customer service enquiries, please email:
To help us identify your request, please include your order number if your enquiry relates to an existing purchase.
For product issues, please describe the affected item and explain what happened. If the item arrived damaged or incomplete, photographs may help us understand the problem and assess the next steps.
For your security, please do not send full payment card details, passwords or other sensitive financial information through ordinary email.
4. Written Business Correspondence
Written correspondence may be directed to:
PureBrew Living
14 Webster Street
Kingaroy, QLD 4610
Australia
Please note that this is the business address supplied for contact and correspondence purposes. It should not automatically be treated as an authorised returns warehouse or product-return destination.
If you need to return an item, please contact us first. Our team will confirm the appropriate return instructions and destination.
5. Customer Service Approach
We aim to handle enquiries in a clear, respectful and practical manner.
Response times may vary depending on enquiry volume, the complexity of the issue, public holidays and other operational circumstances. For matters involving an existing order, we recommend keeping your order confirmation and related correspondence until the matter has been resolved.
We appreciate your interest in PureBrew Living and thank you for giving us the opportunity to assist with your shopping experience.