Privacy Policy

Last Updated: 12 November 2026

At PureBrew Living, we value the trust customers place in us when they browse our website, purchase tea-brewing tools or contact our team. We recognise that personal information deserves careful handling, whether it is provided to arrange delivery, process a payment or resolve a customer enquiry.

This Privacy Policy explains how we may collect, use, hold and disclose personal information when you visit www.smartkitchenbox.com, place an order, subscribe to communications or interact with our services.

We aim to handle personal information responsibly and transparently, having regard to applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.

1. Personal Information We May Collect

The information we collect depends on how you use our website and services.

Information you provide

When you place an order, complete a form, create an account or contact our customer service team, we may collect:

• Your name.

• Billing and delivery addresses.

• Email address.

• Telephone number, if provided or required for delivery.

• Order details, including purchased tea tools, accessories, tea sets, quantities and product variations.

• Order references and transaction history.

• Information included in your customer service messages, feedback or product enquiries.

Please do not send full payment card details, passwords or other sensitive financial information through ordinary email.

Payment information

Payments are made through the payment methods presented at checkout. The relevant payment provider may collect and process information needed to authorise and complete a transaction.

Depending on the payment service used, we may receive limited transaction information such as payment confirmation, transaction references, payment status or payment method type.

We do not intend to collect full payment card security details through our customer service email address.

Technical and website information

When you visit our website, certain technical information may be collected automatically, depending on the website platform and technologies in use. This may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages viewed and interactions with website features.

• Referral information, such as the website or campaign that brought you to our store.

• Approximate location derived from technical information.

• Cookie identifiers and similar online identifiers.

2. How We Collect Personal Information

We may collect information:

• Directly from you when you place an order or submit a form.

• Through email correspondence and customer service enquiries.

• Automatically through website logs, cookies and similar technologies, where enabled.

• From payment providers that send transaction confirmations or fraud-prevention information.

• From delivery or fulfilment providers that provide shipment and delivery updates.

• From service providers supporting our online store, website operations or customer communications.

Where information is received from another organisation, we aim to use it only for legitimate purposes connected with operating our store and providing the services you have requested.

3. Why We Use Personal Information

We may use personal information for the following purposes.

Order management and delivery

To confirm purchases, prepare tea products and accessories for dispatch, arrange delivery, provide order updates and maintain transaction records.

Customer service

To respond to questions about tea-brewing tools, tea accessories, tea sets, product availability, order status, shipping, returns and refunds.

Payment administration

To facilitate payment authorisation, confirm transactions, process refunds and maintain appropriate financial records.

Website operation and improvement

To maintain website functionality, troubleshoot technical problems, improve the shopping experience and understand how visitors use our online store.

Security and fraud prevention

To help identify suspicious transactions, protect customer accounts, maintain website security and reduce misuse of our services.

Legal and business administration

To maintain records, manage disputes, respond to lawful requests and meet applicable legal or regulatory obligations.

Marketing communications

Where permitted by law and subject to any required consent, we may use contact details to send promotional messages, store updates or information about products that may interest you.

You can opt out of marketing emails at any time by using the unsubscribe link, where available, or by contacting us.

We do not intend to use personal information for unrelated purposes unless permitted or required by law.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags and similar technologies to support the online shopping experience.

These technologies may help us:

• Keep items in your shopping cart.

• Remember certain website preferences.

• Support checkout and website security.

• Understand general website traffic and visitor behaviour.

• Measure the effectiveness of marketing activities, where such tools are enabled.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart functions, saved preferences or parts of the checkout process.

The specific cookies and tracking technologies used may change as our website platform and service providers change.

5. Disclosure of Personal Information

We do not treat customer information as a product to be sold. We may share relevant information with third parties where necessary to operate our store, provide requested services or comply with legal obligations.

Depending on the services actually used by our business, recipients may include:

• Payment providers, to process transactions, refunds and payment security checks.

• Delivery and fulfilment providers, to prepare, transport and deliver orders.

• Website hosting and e-commerce providers, to operate and maintain our online store.

• Customer support and communication providers, to help us respond to enquiries.

• Analytics and website performance providers, where enabled, to understand website use.

• Professional advisers, such as accountants, auditors or legal advisers, where reasonably necessary.

• Government agencies, regulators or law enforcement bodies, where disclosure is required or authorised by law.

We aim to disclose only the information reasonably necessary for the relevant purpose.

6. Overseas Disclosure

Some technology, payment, hosting, analytics or other service providers may store or process information outside Australia. Whether this occurs depends on the providers and configurations used by our store.

Where the Privacy Act applies, we will take the steps required by applicable law in relation to overseas disclosures of personal information.

If you would like further information about how a particular service provider handles information, you may contact us using the details below.

7. Information Security

We take reasonable steps appropriate to the nature of the information and our business operations to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the systems used, protective measures may include:

• Restricted access to customer and order records.

• Account and system access controls.

• Secure website and payment-processing arrangements.

• Use of reputable service providers.

• Appropriate record-management practices.

• Procedures for responding to suspected security incidents.

No online service, electronic transmission or storage system can be guaranteed to be completely secure. We encourage customers to protect their devices and email accounts and avoid sending sensitive payment information through unsecured channels.

8. Access and Correction Requests

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To help us locate the relevant records, please provide enough information to identify your order or previous interaction with our store.

Where the Privacy Act and APPs apply, we will handle access and correction requests in accordance with applicable legal requirements. We may need to verify your identity before providing access or making changes.

In some circumstances, the law may permit or require us to refuse a request. If that occurs, we will explain the position where legally permitted.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, record keeping, dispute resolution, security and legal compliance.

Some records may need to be retained for a period required by law. When information is no longer reasonably required and no legal retention obligation applies, we will take reasonable steps to delete it or de-identify it.

10. Marketing Preferences

If you receive promotional emails from PureBrew Living, you may opt out at any time using the unsubscribe facility included in the message, where available.

You may also email help@smartkitchenbox.com with your request.

Opting out of marketing communications will not prevent us from sending essential service messages, such as order confirmations, delivery updates, refund notifications or responses to your enquiries.

11. Privacy Complaints

If you believe we have mishandled your personal information, please contact us and explain your concern.

We will review your complaint and take reasonable steps to respond.

If the Privacy Act applies to our business and you are not satisfied with our response, you may be able to refer the matter to the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

12. Application of the Privacy Act

The Privacy Act 1988 (Cth) does not cover every Australian small business in the same way. Many small businesses with annual turnover of AUD $3 million or less are exempt, although important exceptions apply. A business may still be covered because of its activities, relationships or other circumstances, or because it has chosen to opt in.

PureBrew Living aims to handle customer information responsibly. The precise legal obligations that apply to our business depend on our actual circumstances.

13. Children's Privacy

Our website is intended for general shopping use and is not designed specifically to collect personal information from children.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate steps where necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers or legal obligations.

The revised version will be published on www.smartkitchenbox.com with an updated revision date. We encourage visitors and customers to review this page periodically.

15. Contact Us

For privacy questions, access requests, correction requests or complaints, please contact:

PureBrew Living
Email: help@smartkitchenbox.com
Website: www.smartkitchenbox.com
Business Address: 14 Webster Street, Kingaroy, QLD 4610, Australia